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CANCELLATION AND BOOKING CONDITIONS

Withdrawal of the guest: Cancellation of hotel room 

The hotel grants the guest the right to withdraw at any time. The following provisions apply:

  • Free cancellation up to 7 days before arrival

  • If the hotel room is canceled after this deadline, we will charge as follows:

    • Overnight stay with breakfast 80% of the travel price. 

    • Overnight stay with half board 70% of the travel price.

    • Overnight stay with VitaVegan 70% of the travel price.

  • The above regulations regarding compensation apply accordingly if the guest does not use the booked room or the booked services without notifying us in good time.

  • If the hotel has given the guest a written option in the contract to withdraw from the contract within a certain period of time without further legal consequences, the hotel is not entitled to compensation. The decisive factor for the timeliness of the cancellation declaration is its receipt by the hotel. The guest must declare the withdrawal in writing.

Withdrawal of the guest: Cancellation of the holiday apartment 

The hotel grants the guest the right to withdraw at any time. The following provisions apply:

  • Free cancellation up to 30 days before arrival

  • If the hotel room is canceled after this deadline, we will charge as follows:

    • Logis 90% of the travel price. 

  • The above regulations regarding compensation apply accordingly if the guest does not use the booked room or the booked services without notifying us in good time.

  • If the hotel has given the guest a written option in the contract to withdraw from the contract within a certain period of time without further legal consequences, the hotel is not entitled to compensation. The decisive factor for the timeliness of the cancellation declaration is its receipt by the hotel. The guest must declare the withdrawal in writing.

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